A few weeks ago, Graphicly offered a comic on special. I tried to pick up the comic, but unfortunately, there was a coding error on the website, and the special was not effective. I mentioned it on Twitter, just as an FYI, and basically forgot all about it. Went to bed, slept fine, and got up to start my day.
I was greeted by a few direct messages from Graphicly, who offered to help because they felt that the error was on their end.
I was stunned. There was no need to do this. I had gone to bed after my tweet, and it was not like I had paid for anything. This was just a content provider trying to do the right thing.
After working with them a bit, Graphicly not only helped me get the comic, but were nice enough to provide a few other things as well. Again, this is far above and beyond what they needed to do for me.
Shortly after this, I started having trouble with one of their apps. I e-mailed them, and had almost immediate assistance. This is similar to my experience with Comixology, another major provider of digital comics.
Overall, I was extremely pleased with Graphicly's customer service. I'd like to see them work a bit more on developing their application, mostly on the speed, stability, and search functions, but they definitely are trying to do the right thing for their customers. In a world where customer service often is lacking, Graphicly really stepped up and helped out. That means a lot to me as a customer, and makes me inclined to use their service more often in the future.
I still believe Comixology is the front-runner in the digital comics platform universe, but after my experience with Graphicly, I'm feeling a lot better about purchasing comics through both companies, not just one. Given that Graphicly does a lot more to promote independent comics, a genre I enjoy quite a bit, this makes me quite pleased. If you are a person who wants to look for digital comics that are more than just Marvel-DC-Image, then definitely see what you can find on Graphicly. I can't guarantee you'll find the comics you want, but I do know that if you run into trouble, there are people ready and willing to help you out.
Thanks again, Graphicly!
